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Merchant Policy

Vitamass

CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT VITA MASS.

Our 100% Satisfaction Guarantee:
We guarantee the quality, freshness and labeled potency of our products. VITA MASS  will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns:
You may return any item purchased from the Vita Mass for any reason within thirty (30) days of purchase. 

Opened and Used products cannot be returned or exchanged.

Refunds for unopened items will be issued via your original form of payment. Shipping and handling charges are non-refundable. The Vita Mass reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Postage for shipment of returns is the responsibility of the customer.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:
Returns contact: support@vitamass.com
Please provide your name, order number and a brief description of the problem.
Vita Mass customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.
NOTE: We cannot accept returned merchandise that arrives without an RMA number.

Payment Options:
We accept Visa, Master Card, American Express. Please do not send cash or postal money orders.

What name will appear on my credit card statement?
VITAMASS.

Shipping Limits:
We ship to all the countries available in the drop-down list in the shopping cart during checkout.

Email Response Time:
It is our goal to respond to any customer service inquiries within 24 hours (weekends and holidays excluded).

Fraud Information:
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact VITA MASS  in the event of unauthorized use of your credit card, please email us at support@vitamass.com and will make it a priority to handle the situation immediately.

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